Last updated: December 2, 2020
DXone attempts but cannot guarantee the accuracy, suitability, reliability, completeness, performance or fitness for purpose of the content found on the website or made available through the application, and will not accept liability for any loss or damage that may arise directly or indirectly from the content or your use of it on this site or in any other way including live trading on other platforms or other commercial reliance on information found on this site. DXone does not provide investment advice and no material found on this site or in relation to any services provided by DXone should be considered as investment advice.
DXone reserves all rights to refuse to open an account, to limit live trading, to deny access to the website or application to any user for any reason including but not limited to restrictions based on geography.
“Account” means a personal or business account created on DXone. This is done by completing the account registration material available on the DXone site or via the DXone mobile application.
“Account holder” means the individual or entity whose name has been associated with the account during the DXone account registration process and who is authorized to perform transactions on behalf of an account.
“AML Documentation” means the documentation required to be provided by the Account holder as set out in our Anti-Money Laundering Policy.
“DXone”, “company” “we” and “us” are references to DXone Ltd. with its principal offices at DXone Ltd., Floor 7, Novel Tower, Alexandrou Panagouli 1, Avenue, 6057 Larnaca, Cyprus.
“Cryptocurrency” means any digital asset found on DXone including Bitcoin, Etherium, or any other coin, token, or currency which is not fiat.
“User”, “Your” and “You” means a user of the DXone website, platform, or application including both anyone who is or is not registered for a DXone account.
“Fiat Currency” means any national government issued currency (such as Euro). This definition categorically excludes any and all cryptocurrency including any “stable coins” whose intention is to be linked to an existing fiat currency.
“Platform”, “service”, “application” and “site” means the website, application, and/or live trading platform which can be found at DXone.com, the mobile application, and any related subdomains.
“Sanctions List” means the one or more official sanction lists maintained by governments and intergovernmental organizations. They may include the “Specially Designated Nationals and Blocked Persons” (“SDN”) List and the Non-SDN lists, including, but not limited to, the “Sectoral Sanctions Identifications List”, published by OFAC; the Section 311 Special Measures for Jurisdictions, Financial Institutions, or International Transactions of Primary Money Laundering Concern published by FinCEN; and, any other foreign terrorist organization or other sanctioned, restricted, or debarred party list published by the FIA, or under Economic Sanctions, AML, or CTF Laws of or by the Cyprus, United States, the European Union, or the United Nations.
“Sanctioned Person” refers to any person or digital token wallet or address that is: (i) specifically listed in any Sanctions List; (ii) directly or indirectly owned 50 percent or more by any person or group of persons in the aggregate, or a digital tokens wallet associated with such person or persons, referred to in any Sanctions List, or government or government official of any prohibited jurisdiction; or (iii) that is subject to any government approval or otherwise sanctioned, restricted, or penalized under applicable laws.
“Third-Party Applications” means any website, phone application, or other similar service which the user may use in conjunction with their account for any reason or purpose.
The user further represents that they have not been previously suspended from any service provided by DXone. Failure to meet these eligibility requirements will result in the users account being frozen or canceled and the possibility of legal claims being filed against the user.
Prohibition of Use
In addition to abiding by all terms and requirements of the Acceptable Use policy, you acknowledge and declare that you are not on any Sanctions List. As outlined by DXone, the service may be limited to users in certain jurisdictions.
Third Party Applications
Client Funds/Asset Safeguarding
DXone understands the importance of safeguarding the funds from our users and has industry standard protections for this purpose. DXone asks that you help in this effort by taking safety precautions to protect your own account and personal information. To this end, the user is the only person or entity who is responsible for the safekeeping of their account and password and they are responsible for all activities under their log-in email, account and password.
The user agrees that they will notify the DXone immediately if they are aware of any unauthorized use of their account and password by any person or any other violations of the security rules and that DXone will not be responsible for any loss for any reason associated with account security including but not limited to hacking or other unauthorized account access.
DXone has implemented commercially reasonable technical and organisational measures to secure user accounts and information from unauthorised use. However, DXone does not in any way guarantee that unauthorised third parties will never be able defeat those measures. Users acknowledge and accept to the extent applicable under law that they provide their personal information at their own risk.
DXone will never ask for any password from its users. If you have been contacted by any party asking for your password, please inform DXone immediately at [email protected].
You agree that all information they provide to DXone is accurate and authentic. Further, that the information is truthful, complete and updated in a timely manner should any changes occur including the contact email address. DXone may contact the user asking for additional information related to the information provided for their account or may terminate the user account at any time for any reason.
Accounts, Transactions and Fees
All transactions are final and irreversible.
All fees or other charges are at the sole discretion of DXone and may be changed at any time for any reason without warning.
In the event DXone needs to retrieve funds from offline storage, there can be a delay of up to 72 hours when fulfilling user requests for funds.
The user agrees that any notice, agreement, disclosure or other communications will satisfy any legal requirements, including that such communications be in writing.
Currently, we are not accepting users from the following countries. USA, Albania, Belarus, Bosnia, Burma, Central African Republic, Democratic Republic of Congo, Democratic People's Republic of Korea, Cote D'Ivoire, the Crimea region of Ukraine, Croatia, Cuba, Herzegovina, Iran, Iraq, Kosovo, Lebanon, Liberia, Libya, Macedonia, Moldova, Serbia, Somalia, Sudan, South Sudan, Syria, Venezuela, Yemen, or Zimbabwe.”
Compliance with Local Laws
You have the responsibility to understand and follow all relevant legal and regulatory frameworks applicable to in your local jurisdiction(s) and represent and warrant that your use of DXone and all related services is conducted in a way which is permissible in your local jurisdiction(s). Users represent that they remain current to the changing legal and regulatory landscape for the regulation and categorisation of products, such as cryptocurrencies, found on DXone including products which some jurisdictions where the user may be subject to the relevant laws may categorize these as securities or other regulated financial instruments. This also includes all aspects of any scheme of taxation applicable to you and your use of the DXone site or mobile application, including any duty in respect of withholding, collection, reporting and remittance to appropriate tax authorities.
You represent that you only engage in the use of this website in ways which are permitted in your jurisdiction.
DXone and any affiliated companies are the sole owners of the DXone site and mobile application and any services, which includes any software, domains, and content, graphics, logos, icons and service names. These are protected by; Cyprus and international copyright and other intellectual property laws, including those applicable to unregistered trademarks or trade dress without limitation. Users are not permitted to sell, export, license, modify, copy, translate, extract the source code, make derivative versions, distribute or transmit the DXone site or mobile application in whole or part or any material provided through the site without prior express written consent.
All other trademarks not owned by DXone that appear in connection with the site are the property of their respective owners, who may or may not be affiliated with, connected to DXone.
Source of Funds
Limitation of Liability
Resolution of Disputes
Any claim by the user arising out of or related to DXone must be filed within one year after such claim arose or will be permanently barred.
Users who wish to file a complaint must do so by submitting the relevant complaint form to the email address [email protected], accompanied by any relevant information. If you do not feel your complaint has been resolved satisfactorily, you can refer your complaint to the Cyprus Financial Ombudsman Service (FOS) at the following contact details: ADDRESS: 13, Lord Byron Avenue, 1096 NICOSIA. POSTAL ADDRESS: P.O. Box 25735, 1311 NICOSIA. TELEPHONE: 22848900 (central number) FAX: 22660584, 22660118 [email protected]
Governing Law and Jurisdiction
This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of Cyprus.
Feedback, questions, or complaints should be addressed to: [email protected].