DXone Ltd. is the owner of this website, the DXone exchange, and DXone mobile application.
DXone Ltd. is a private limited company, registered with the Cyprus Registrar of Companies under number HE407003, having its registered office at 15 Stadiou Street, Oroklini 7040 Cyprus.
Pursuant to Cyprus Security and Exchange Commission (CySEC) Circular C.268 "Any activity relating to virtual currencies is not currently regulated by CySEC, unless a virtual currency meets the criteria and falls under the existing regulatory framework as per CySEC’s announcement dated 15 November 2017” (emphasis added).
DXone Ltd. does not facilitate the buying, selling, or trading of any virtual currency, cryptocurrencies, tokens, or digital coin which falls under the existing regulatory framework. DXone Ltd. is commented to strictest compliance with applicable regulations established by the applicable regulatory body and nations in which it operates.
DXone attempts but cannot guarantee the accuracy, suitability, reliability, completeness, performance or fitness for purpose of the content found on the website or made available through the application, and will not accept liability for any loss or damage that may arise directly or indirectly from the content or your use of it on this site or in any other way including live trading on other platforms or other commercial reliance on information found on this site. DXone does not provide investment advice and no material found on this site or in relation to any services provided by DXone should be considered as investment advice.
DXone reserves all rights to refuse to open an account, to limit live trading, to deny access to the website or application to any user for any reason including but not limited to restrictions based on geography.
“Account” means a personal or business account created on DXone. This is done by completing the account registration material available on the DXone site or via the DXone mobile application.
“Account holder” means the individual or entity whose name has been associated with the account during the DXone account registration process and who is authorized to perform transactions on behalf of an account.
“AML Documentation” means the documentation required to be provided by the Account holder as set out in our Anti-Money Laundering Policy.
“DXone”, “company” “we” and “us” are references to DXone Ltd. with its principal offices at 15 Stadiou Street, Oroklini 7040, Cyprus.
“Cryptocurrency” means any digital asset found on DXone including Bitcoin, Etherium, or any other coin, token, or currency which is not fiat.
“User”, “Your” and “You” means a user of the DXone website, platform, or application including both anyone who is or is not registered for a DXone account.
“Fiat Currency” means any national government issued currency (such as Euro). This definition categorically excludes any and all cryptocurrency including any “stable coins” whose intention is to be linked to an existing fiat currency.
“Platform”, “service”, “application” and “site” means the website, application, and/or live trading platform which can be found at DXone.com, the mobile application, and any related subdomains.
“Sanctions List” means the one or more official sanction lists maintained by governments and intergovernmental organizations. They may include the “Specially Designated Nationals and Blocked Persons” (“SDN”) List and the Non-SDN lists, including, but not limited to, the “Sectoral Sanctions Identifications List”, published by OFAC; the Section 311 Special Measures for Jurisdictions, Financial Institutions, or International Transactions of Primary Money Laundering Concern published by FinCEN; and, any other foreign terrorist organization or other sanctioned, restricted, or debarred party list published by the FIA, or under Economic Sanctions, AML, or CTF Laws of or by the Cyprus, United States, the European Union, or the United Nations.
“Sanctioned Person” refers to any person or digital token wallet or address that is: (i) specifically listed in any Sanctions List; (ii) directly or indirectly owned 50 percent or more by any person or group of persons in the aggregate, or a digital tokens wallet associated with such person or persons, referred to in any Sanctions List, or government or government official of any prohibited jurisdiction; or (iii) that is subject to any government approval or otherwise sanctioned, restricted, or penalized under applicable laws.
“Third-Party Applications” means any website, phone application, or other similar service which the user may use in conjunction with their account for any reason or purpose.
The user further represents that they have not been previously suspended from any service provided by DXone. Failure to meet these eligibility requirements will result in the users account being frozen or canceled and the possibility of legal claims being filed against the user.
In addition to abiding by all terms and requirements of the Acceptable Use policy, you acknowledge and declare that you are not on any Sanctions List. As outlined by DXone, the service may be limited to users in certain jurisdictions.
DXone understands the importance of safeguarding the funds from our users and has industry standard protections for this purpose. DXone asks that you help in this effort by taking safety precautions to protect your own account and personal information. To this end, the user is the only person or entity who is responsible for the safekeeping of their account and password and they are responsible for all activities under their log-in email, account and password.
The user agrees that they will notify the DXone immediately if they are aware of any unauthorized use of their account and password by any person or any other violations of the security rules and that DXone will not be responsible for any loss for any reason associated with account security including but not limited to hacking or other unauthorized account access.
DXone has implemented commercially reasonable technical and organisational measures to secure user accounts and information from unauthorised use. However, DXone does not in any way guarantee that unauthorised third parties will never be able defeat those measures. Users acknowledge and accept to the extent applicable under law that they provide their personal information at their own risk.
DXone will never ask for any password from its users. If you have been contacted by any party asking for your password, please inform DXone immediately at email@example.com.
You agree that all information they provide to DXone is accurate and authentic. Further, that the information is truthful, complete and updated in a timely manner should any changes occur including the contact email address. DXone may contact the user asking for additional information related to the information provided for their account or may terminate the user account at any time for any reason.
Users have no right to retroactively alter their trades or transactions and should consider all to be final and irreversible.
Notwithstanding the above, you agree that DXone has the right to unilaterally take action on a users account which may impact their current or future transactions. This may include but is not limited to; block and close order requests, limited to canceling or reversing potentially high-risk transactions, or to change the buy/sell limits on a users account, freezing accounts, reporting any incidents to the proper authorities, publishing on any platform and with any medium the alleged violations and actions that have been taken, and deleting any published information.
All fees or other charges are at the sole discretion of DXone and may be changed at any time for any reason without warning.
In the event DXone needs to retrieve funds from offline storage, there can be a delay of up to 72 hours when fulfilling user requests for funds.
The user agrees that any notice, agreement, disclosure or other communications will satisfy any legal requirements, including that such communications be in writing.
You have the responsibility to understand and follow all relevant legal and regulatory frameworks applicable to in your local jurisdiction(s) and represent and warrant that your use of DXone and all related services is conducted in a way which is permissible in your local jurisdiction(s). Users represent that they remain current to the changing legal and regulatory landscape for the regulation and categorisation of products, such as cryptocurrencies, found on DXone including products which some jurisdictions where the user may be subject to the relevant laws may categorize these as securities or other regulated financial instruments. This also includes all aspects of any scheme of taxation applicable to you and your use of the DXone site or mobile application, including any duty in respect of withholding, collection, reporting and remittance to appropriate tax authorities.
You represent that you only engage in the use of this website in ways which are permitted in your jurisdiction.
DXone and any affiliated companies are the sole owners of the DXone site and mobile application and any services, which includes any software, domains, and content, graphics, logos, icons and service names. These are protected by; Cyprus and international copyright and other intellectual property laws, including those applicable to unregistered trademarks or trade dress without limitation. Users are not permitted to sell, export, license, modify, copy, translate, extract the source code, make derivative versions, distribute or transmit the DXone site or mobile application in whole or part or any material provided through the site without prior express written consent.
All other trademarks not owned by DXone that appear in connection with the site are the property of their respective owners, who may or may not be affiliated with, connected to DXone.
Any claim by the user arising out of or related to DXone must be filed within one year after such claim arose or will be permanently barred.
This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of Cyprus.
Feedback, questions, or complaints should be addressed to: firstname.lastname@example.org.
We collect, use and process certain personal information about you. When we do so we are subject to the EU General Data Protection Regulation 2016/679 (hereafter “GDPR”) and we are responsible as ‘Controller’ of that personal information for the purposes of the GDPR as well as Cyprus Law (125(I)/2018) providing for the protection of natural persons with regard to the processing of personal data and the free movement of such data.
It would be helpful to start by explaining some key terms used in this policy:
Personal information Any information relating to an identified or identifiable individual.
DXone Ltd. is the controller and responsible for your personal data.
Our Data Protection Officer (“DPO”) We have appointed a data privacy officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy officer using the details set out below.
Full legal name of entity: DXone Ltd.
Full address: 15 Stadiou Street, Oroklini 7040 Cyprus
Complaints procedure: DXone Ltd. has the highest standards to protect your privacy. However, if you are concerned about the way in which we are managing your personal data and think we may have breached any applicable privacy laws, or any other relevant obligation, please contact our Data Protection Officer. We will deal with the matter as soon as we can, and keep you informed of the progress of our investigation.
You have the right to make a complaint at any time to the Office of the Commission for Personal Data Protection in Cyprus. Their contact information can be found in Section 11. However, we would appreciate it if you could allow us the opportunity to address your concerns before you approach their office.
We will collect and process the following data about you:
In certain cases we require personal data by law, or under the terms of the service we are providing to you. If that data is not provided, we may not be able to complete the contract. If so, we will inform you if we have to cancel the service.
How we use your data
We use the information we collect about you in the following ways:
You agree that we have the right to share your information with:
credit reference agencies and/or banking and financial institutions and/or auditors for, among others, the purpose of assessing your credit score (where this is a condition of us entering into a contract with you).
We will disclose your personal information to third parties:
We only allow the third parties we work with to process your personal information if we are satisfied they take appropriate technical and organizational measures to protect your personal information. We also impose contractual obligations on our selected third parties to ensure they can only use your personal information to provide services to us and to you. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
All information you provide to us is stored on secure servers. Where we may have given you (or where you have chosen) a password which enables you to access certain parts of our site and/or use any other of our services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will keep your personal information while you have an account with us or while we are providing services and/or products to you or while we are in a contractual relationship with you. Thereafter, we will keep your personal information for as long as is necessary:
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information. When it is no longer necessary to retain your personal information, we will delete or anonymize it.
By law we are required to keep certain data for minimum periods, namely:
The majority of personal data we hold will be deleted 10 years after the termination of any agreement you have with us unless it is needed for other necessary or legitimate purposes. In some circumstances you can ask us to delete your data: see request erasure below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
All information you provide to us will be transferred and stored in a jurisdiction located in the European Economic Area (EEA). However, we may transfer some or all of your data to countries outside of the EEA which may not offer the same level of protection as the General Data Protection Regulations with respect to the processing of your personal data.
The General Data Protection Regulations is the legal instrument that deals with the protection of your data (‘GDPR’). Where your data is transferred to such countries it will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission (EC) can be found on the EC’s website: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contractstransfer-personal-data-third-countries_en
It is sometimes necessary for us to share and/or store your personal information outside the EEA, for example:
These transfers are subject to special rules under GDPR, as non-EEA countries do not have the same data protection laws as Cyprus and other Member States of the EEA. We will, however, ensure that those transfers comply with the GDPR and that all of your personal information will be secure. Unless the individual has specifically consented to the transfer, we will only transfer personal data outside the EEA where:
Where data is to be transferred to a group company in a country outside of the EEA which may not offer the same level of protection as the GDPR with respect to the processing of your personal data, we will ensure that the group company agrees to binding corporate rules in accordance with Article 47 of the GDPR. Further information can be found on the EC’s website: : https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/binding-corporaterules_en
Where we transfer data to organisations based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see EC’s website page: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacyshield_en#eu-us-privacy-shield
If you would like further information please contact our DPO.
You have the following rights, which you can exercise:
The right to be provided with a copy of your personal information
The right to require us to correct any mistakes in your personal information
To be forgotten
The right to require us to delete your personal information—in certain situations
Restriction of processing
The right to require us to restrict processing of your personal information—in certain circumstances, for example, if you contest the accuracy of the data. These can include (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
The right to object:
at any time to your personal information being processed for direct marketing (including profiling);
in certain other situations to our continued processing of your personal information, for example, processing carried out for the purpose of our legitimate interests.
Not to be subject to automated individual decision-making
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We use automated processing for services such as tailoring products and services, fraud detection, and opening accounts.
Consent to processing can be withdrawn at any time, where relevant. He/she must contact the DPO if he/she wishes to do so.
We aim to comply with requests of data subjects as quickly as possible and will ensure that we comply with legislation, unless exceptions apply. In such cases, the reasons for any delay will be explained in writing to the data subject making the request.
In processing a request, the identity of the data subject needs to be verified before information will be released. No personal data will be disclosed to a third party without the written consent of the data subject.
We reserve the right to refuse repeated/vexatious requests.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights) unless they are clearly repetitive or vexatious.
For further information on each of those rights, including the circumstances in which they apply, please contact our DPO.
We have appropriate technical and organizational security measures to prevent personal information from being accidentally lost, used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breaches. We will notify you and the relevant supervisory authority of a suspected data security breach when we are legally required to do so.
We hope that we and our DPO can resolve any concerns or complaints you may have about our use of your information.
The GDPR also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in Cyprus is the Office of the Commission for Personal Data Protection. Their office is located at Iasonos 1, 1082 Nicosia, Cyprus. They can be contacted by telephone at +357 22818456, by fax at +357 22304565, or by email commissionerdataprotection.gov.cy. To contact them online, please click here.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes. By visiting our website and using our products and services you are accepting and consenting to the practices described in this policy.
Our DPO’s contact details:
Name: Scott McKenzie
DXone’s policy regarding such requests is that a valid legal production process (for example, a subpoena, court order or search warrant) must at all times be followed. This may be different in each jurisdiction as well as for each type of request. Each request is reviewed to ensure that the legal process is being followed and must include information regarding the scope of the request. The remedy being requested must match the process used in each case and may not be overly vague or broad. If the correct process is not followed or the remedy being requested is not one which the process is entitled to, then additional information or revisions will be required.
All requests must be
All requests must contain
The majority of the requests are related to customers identities and the activities that they use our website for. This is not a definitive list of all law enforcement requests, other requests may focus on information regarding certain wallets or ask for us to freeze accounts and their assets. DXone may also make certain disclosures solely at its own discretion.
DXone is happy to comply with any lawful requests from law enforcement agencies regarding accounts or for further information regarding our policies. These requests can be sent to legal@DXone.com
Changes to the Law Enforcement Requests policy
DXone reserves the right to revise this Law Enforcement Requests policy at any time and for any reason. The most current and recent version can be found at this page and with the date at the top. We expect our users to stay aware of these legally binding changes by watching this page for changes. Certain elements of this Law Enforcement Requests policy may be superseded by changes in the law of our governing jurisdiction as well as by other notices found on this site.
A complete understanding of the risks associated with any financial transaction, including the live trading of digital tokens, is essential. The purpose of this Risk Warning is to outline some of the main risks with maintaining possession of and the trading of digital tokens. There are a number of risks specific to the buying, selling or trading of digital tokens found on this website including but not limited to Bitcoin or other cryptocurrencies. However, it is not possible to describe all risks associated with these transactions.
There is a serious risk involved in the buying, selling or trading of commodities and currencies including digital tokens including but not limited to Bitcoin or other cryptocurrencies. Due to rapid changes in their price, the value of your assets may significantly rise or fall including the risk of a total loss. This is a risk associated with any market related trade, but compounded with digital tokens because of the volitarity of this market. In addition, digital token trading has specific risks, which are not shared with other official currencies, goods or commodities in a market.
DXone expressly assumes no guarantee for the completeness of the risks presented. There are additional risks which are not presented here and individual risks may arise in certain situations. Further, both these listed risks as well as non-listed risks may occur both singly or cumulatively.
The presentation of these risks in no way replaces any advice that may be required from suitable consultants, including investment, legal, or tax specialists who are familiar with the users needs, objectives, experience and/or knowledge and circumstances. No information here should be taken as professional advice and does not provide substitution for the advice of qualified specialists.
The risks associated with the buying, selling or trading of digital tokens include;
The risks in this section relate to those found associated with the use of either traditional markets or markets specific to digital tokens as found on this site.
These products are not backed by government reserves or another commodity such as silver and gold. Because many of these products have a decentralized nature, they have little or no mechanism by which to address crisis conditions, adjust prices, or protect against user errors or fraud. There are a number of risks which have been identified with the price of Bitcoin and other similar products including expected or unexpected changes from the developers or the developers of similar products, changes in government policy, the adoption of similar products, or negative media publicity related to but not limited to theft.
DXone operates a live market for the buying, selling, and trading of cryptocurrencies. These actions may be executed immediately and be impossible to reverse. Users should be warned that actions related to the the live trading of these cryptocurrencies may be impossible to change once executed.
Markets rely on counterparties for trades. In digital tokens, there can be at times a lack of counterparties to execute the trade, and the market becomes “illiquid.” This results in even greater than usual volatility and prices can drop quickly. It is impossible to know if any particular trade will be executed at a price desired by the user.
All trades dependent on counterparties contain the risk that the counterparty will be unable or unwilling to perform their obligations. As a result, either the user, other market participants or both may suffer from financial losses either as a result of the trade in question or as a result of a broader instability and volatility in the price of the digital token.
The risks in this section relate to those found associated with the operation of this company and other companies which operate similar sites.
Your access to the site and your digital tokens is contingent on the continued functioning of the site. Any negative action, including but not limited to insolvency or bankruptcy may result in losing access to this site and your tokens.
The information found on, contained by, and available for access is intended for general guidance and for the education of our customers. However, it is not provided as advice or a service for investment, consulting, legal or any other professional advice or service. This site is not to be used as a substitute for a qualified professional advisor.
Because the area of financial regulation in which this site operates is still evolving, it is possible that additional regulations will result in the partial or complete reduction of some services including the complete shutting down of the site. These actions may negatively impact the users ability to access the site, execute market transactions, and access any of their funds on the site.
The site relies on relationships with other partners in areas including but not limited to banking and KYC/AML. It is possible that either as a result of a failed partnership or the failure of the partner to complete their obligations in a permitted and secure manner that the users account or experience on the site could be compromised.
The risks in this section relate to those found associated with the users of this site and their expectations of how the site will operate.
The laws regarding the holding, using, and trading of digital tokens is changing rapidly in jurisdictions around the world. Without providing legal advice of any type, it may be unclear the legality of the transactions conducted in any given jurisdiction. This risk may include questions of taxation, property rights, or how trades are leveraged and executed. In all cases, the user is solely responsible for understanding the legal risks associated with any permitted use of this website.
The user access this site as is and accepts all risks associated with the use of their account including the risk that the account may be frozen either temporarily or permanently as a result of violating the acceptable use policy. Further, if the users access information is lost or stolen, the investor may lose irretrievably all access to all aspects of their account including any investments they may have made. DXone in no way guarantees that access will be granted or restored to a users account.
Complex trades require the user to be fully aware of how they operate including any unique terms or conditions associated with the trade. The execution and any risks from these trades are entirely borne by the user.
The user should have sufficient financial resources and liquidity to cover all risks associated with the investments they make and to be able to wear them if necessary.
This current Risk Warning identifies a number of risks, however, there may be further unforeseen or not yet identified risks. All users must assess their financial situation and ability to handle the risks associated with the use of this website and the buying, selling or trading of the products offered by DXone.
DXone reserves the right to revise this Risk Warning at any time and for any reason. The most current and recent version can be found at this page and with the date at the top. We expect our users to stay aware of these legally binding changes by watching this page for changes. Certain elements of this Risk Warning may be superseded by changes in the law of our governing jurisdiction as well as by other notices found on this site.
This acceptable use policy describes the terms between our users and ourselves and how you may access and use DXone. This acceptable use policy applies to both registered users and visitors to this site.
Use of DXone implies acceptance and agreement to follow all the policies outlined on this site including by not limited to this Acceptable Use policy and the Term of Use.
DXone may only be used for lawful purposes and excludes liability for actions taken in response to breaches of this acceptable use policy including by not limited to the termination of users accounts.
The breach of these terms may result in any or all of the following actions
Changes to the Acceptable Use policy
DXone reserves the right to revise this Acceptable Use policy use at any time and for any reason. The most current and recent version can be found at this page and with the date at the top. We expect our users to stay aware of these legally binding changes by watching this page for changes. Certain elements of this Acceptable Use policy may be superseded by changes in the law of our governing jurisdiction as well as by other notices found on this site.
DXone reserves the right to make changes to the mobile application at any time and for any reason. It is the users responsibility to keep their phone and access to the DXone mobile application secure. DXone therefore recommends that users do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of their device. These steps could make your phone vulnerable to malware/viruses/malicious programs, compromise the phone’s security features and could limit the functionality of the DXone application. The DXone app does use third party services that declare their own Terms and Conditions.
Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by the users mobile network provider. If you’re using the DXone mobile application outside of Wi-Fi, the user should remember that the terms of the agreement with their mobile network provider will still apply. As a result, the user may be charged by their mobile provider for the cost of data for the duration of the connection while accessing the DXone mobile application, or other third party charges. In using the DXone mobile application, the user accepts responsibility for any such charges including roaming data charges.
DXone accepts no liability for any loss, direct or indirect, the user experiences as a result of relying wholly on this functionality of the app.
The DXone mobile application is currently available on Android and iOS. The system requirements may change without notice, and the user may need to download updates if they wish to keep using the app. DXone does not guarantee to update the mobile application to be relevant to the Android or iOS version installed on the users device. DXone may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination. Unless stated explicitly, upon any termination, (a) the rights and licenses granted to the user in these terms will end; (b) the user must stop using the app, and (if needed) delete it from your device.